Which of the following managers is likely to have the most diverse responsibilities?

A) the manager of a cost center
B) the manager of a profit center
C) the manager of an investment center
D) the manager of a revenue center

C

Business

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Which of the following is NOT an example of a service encounter?

A) a nurse listening to a patient's heart rate B) a potential customer using a search engine to locate a business C) a customer checking into a hotel D) a student attending a tutoring session E) a mechanic telling a customer what is wrong with his car

Business

Quantum Footwear is an MNE that manufactures inexpensive shoes. Quantum outsources portions of its production to independent companies located in Bangladesh and India where child labor is common

Other clothing and footwear firms have recently faced criticism regarding the use of child labor, and Quantum executives want to avoid similar problems. Which of the following would be the best approach for Quantum? A) improving conditions at the subcontract facilities B) developing an external ethics code for foreign partners and letting them worry about compliance C) requiring local governments to alter their labor policies D) leaving the market and focusing on domestic production

Business