A drop in body temperature during prolonged exposure to cold is called ____. 

Answer the following statements true (T) or false (F)

1) The majority of hospital reimbursement comes from patients. 2) A master patient index is the main database of all of the hospital's patients. 3) Per diem is a type of reimbursement that pays a fixed rate per day for all services provided by a hospital. 4) The current federal reimbursement plan for outliers is to pay the full DRG rate plus an additional payment for services provided. 5) The DRG system categorizes patients (cases) who are medically related with respect to diagnosis, treatment, and length of stay.

________ is simply listening to someone without having to reply, such as when you are listening as a member of an audience.

A. Active listening B. Passive listening C. Empathetic listening D. Sympathetic listening