The physical, psychological and financial costs of his health problems worry Randy. He asks himself, "Do I have the money, the strength and the mental capacity to solve my health problems?" Randy is experiencing:

What are four reasons to improve your listening skills? Of these reasons, which is the most important reason for you personally to improve your listening and why?

What will be an ideal response?

Group conflict can be managed using a variety of processes such as negotiation, bargaining, mediation, forcing, and arbitration

Indicate whether this statement is true or false.