__________ comprise measures and mechanisms to ensure operational resiliency in the event of any service interruptions.

____________________ consists of ROM chips or flash memory chips that store permanent instructions.

Fill in the blank(s) with the appropriate word(s).

Identify an advantage of the software as a service (SaaS) approach in public cloud computing.

a. The user can create an application using tools and libraries from the provider. b. The user handles software maintenance and upgrading features. c. The user controls software deployment and configuration settings. d. The user does not need to purchase and install additional hardware to provide increased capacity.