Technological advances allow a firm's earnings to grow over time because they increase the productivity of:

Josh gets his bike serviced at Dean's Garage even though there's another garage much closer to home. He prefers Dean's because the work is usually done quickly and the staff try to solve the issues with the bike as soon as possible

Dean's Garage excels at which of the following five determinants of service quality? A) reliability B) responsiveness C) assurance D) empathy E) tangibles

Contingent pay (CP) plans reward individuals based on how well they perform on the job

Indicate whether the statement is true or false