The process improvement technique that sorts the vital few from the trivial many is:

The upper-level managers of Brooms International, a 120-year-old broom and mop manufacturing company, realize that their production facility is outdated. Therefore, they know their competitors, with newer production plants, have gained a competitive advantage over their organization. This is an example of an external weakness.

a. True b. False

________ are questions used to guide an interviewer through a survey by directing the interviewer to different spots on the questionnaire depending on the answers given

A) Leading questions B) Branching questions C) Opening questions D) Multiple choice questions