Kant's categorical imperative is an ethical guideline that allows a manager to be flexible and act depending on the situation

When a listener molds a message to their own ideas, they are using what type of skill?

A) Selective listening B) Defensive listening C) Selective perception D) Passive listening E) Multitasking

A customer-performance scorecard tracks the satisfaction of various constituencies who have a critical interest in and impact on the company's performance: employees, suppliers, banks, distributors, retailers and stockholders

Indicate whether the statement is true or false