Careful reasoning and good evidence allow the speaker to offer logical appeals that are sound, effective, and ethical

___________ not only involves learning about public opinion but also suggests steps to improve it

a) Reputation management b) Issues management c) Crisis management d) Conflict management

Answer the following statements true (T) or false (F)

1. Value conflicts focus on questions of right and wrong. 2. Conflicts about conducting a conflict are known as meta-conflicts. 3. Serial conflicts concern the relationship between two people. 4. The primary factors that affect conflict interaction are age and occupation. 5. The pattern of symmetrical escalation can go on forever.