Which of the following types of words help invoke a sense of excitement and optimism in persuasive messages?

The most widely read portions of a report are generally the sections devoted to the __________.

a. table of contents and introduction b. conclusions and recommendations c. executive summary and letter of transmittal d. appendixes and bibliography

One sales representative complains that she never knows where she stands with Victor because he rarely provides feedback. The sales representative also indicates that Victor fails to communicate his expectations to sales team members

Victor most likely needs to work on the leadership dimension of: A) mentoring B) motivation C) organization D) structure E) consideration