A firm benchmarking its customer satisfaction on the basis of secondary data should use _____

a. reliability measures
b. the American Customer Satisfaction Index
c. gap analysis
d. SERVQUAL

b

Business

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Property Exclusion to Capital Gains: selling property in the ordinary course of business: does NOT apply to capital gains because it's _________________

Fill in the blank(s) with the appropriate word(s).

Business

To receive medical insurance benefits through Medicare, participants must pay a premium

Indicate whether the statement is true or false.

Business