While writing a business letter, Monica wrote, "These roles help our group in achieving its goals." Instead, she should have written, "These roles help our group achieve its goals." What did Monica fail to do?

a) Avoid the passive voice
b) Avoid impersonal construction
c) Avoid using technical language
d) Avoid obsequiousness

ANS: a

Communication & Mass Media

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The focus on quality in organizations initially brought people together in quality circles to identify areas for improvement as well as to create and implement plans

Indicate whether the statement is true or false

Communication & Mass Media

These are examples of different types of sound shapers:

a. equalizers b. filters c. sweeteners d. all but A e. A & B f. all of these g. none of these

Communication & Mass Media