Use the information in Figure 5.2. What is the throughput time for the A-B-C-D -H routing?

Marcy is a professional who provides advice and encouragement to leaders and managers in relation to their leadership skills. Her approach is very direct, and she strives to help people improve in those areas that usually prevent them from attaining further progress as good leaders. She helps leaders in reshaping their image to add value to their skills and professional appearance. In this case, Marcy is using a form of leadership development known as _____.

A. action learning program B. executive coaching C. behavioral role modeling D. socialization program

Which of the following is an example of importance-performance analysis?

a. Nike analyzing McDonald's success factors. b. A consultant researching on expenses of a company c. HP working on improvement of its distribution channels. d. Blackberry analyzing iPhone's success factors. e. A firm analyzing its performance with respect to return on investment.