Neal went to the storeroom to get some supplies
for his manager. While at the storeroom Neal forgot whether he was supposed to get paper clips or staples, but he had written a list which said "staples." Neal used a list to help him with which stage of listening?
A. Selecting
B. Attending
C. Understanding
D. Remembering
Answer: D
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It is acceptable to say "quote" at beginning of a quotation and "end quote" at the end of it.
a. True b. False
Attribution Theory is useful in explainingthe sources of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT
a. What other members do seems abnormal. b. What other members do seems unfair. c. What other members do seems to constrain what I want to do. d. What other members do seems intended to harm me or others. e. What other members do seems to reflect member needs.