Creativity and flexibility are needed in organizations today

Which of these statements in NOT an objective of knowledge management?

A. To improve the quality of decision making throughout the service lifecycle B. To capture and maintain information about the assets that make up your services C. To enable efficiency in the service provider and customer, by encouraging the reuse of information D. To maintain a service knowledge management system

Companies that overpromise a speedy response and then almost make the deadline will keep their customers loyalty

Indicate whether the statement is true or false