The typical arbitration hearing
a. has the same rules of evidence as a court proceeding.
b. is more formal than the grievance procedure.
c. moves more slowly than a normal court case.
d. takes place a few days after an appeal.
B
Business
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usually refers to ISP or telephone company sites. A. POP B. NSP C. CPE D. IXP
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Reliability refers to
a. the knowledge level of the salesperson. b. the ability to supply what was promised in a dependable, efficient, and timely manner. c. the cost of the product. d. all of these choices.
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