The trend toward purchasing expert communication services from outside the organization is referred to as

Maria says, "I see our problem as rearranging the deck chairs on the Titanic..." Diana responds, "You think our ship is sinking and we're fiddling around with irrelevant details? I guess you're right. Maybe we ought to be getting the lifeboats ready. What do we do to get them into the water?" Is Diana:

A. Using dialogical listening and questioning? B. Paraphrasing plus? C. Running with the metaphor? D. All of the above E. None of the above

Letters remain an important means of communication, especially for formal correspondence within the organization and for external communication

Indicate whether the statement is true or false