When responding to a request for adjustment when a third party is at fault, the best approach is to
A) refuse the claim and suggest that the customer sue the third party.
B) refuse the claim but forward the paperwork to the third party.
C) avoid placing blame and focus on the solution.
D) advise the customer never to do business with that third party again.
E) refuse the claim but assure the customer that you will never do business with the third party again.
Answer: C
Explanation: C) Blame is secondary in this situation; the best approach is to focus on resolving the problem.
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