In terms of ethical frameworks for reasoning, the justice approach is a method of decision making based on treating all people fairly and consistently

The level of probability that the future economic state of the business will be worse than expected is referred to as _____.

A. business risk B. economic certainty C. business continuity D. business amortization

Which of the following best describes customers who tend to be dissatisfied or somewhere in the middle, switch to competitors, and are unhappy with you?

A) Loyalist/Apostle B) Defector/Terrorist C) Mercenary D) Hostage