The graphical user interface translates the binary language of the computer into ________ of the real world

Usually, Casey is very friendly with customers. Last week, however, she had a bad day, and lost her temper with a customer in front of her supervisor. If her supervisor rates her poorly on customer service, that supervisor may be making which type of error?

A) leniency B) severity C) recency D) primacy

Which of the following is NOT a factor that shaped how public relations came of age in the 20th century?

A) the decline of large institutions B) heightened public awareness and media sophistication C) societal change, conflict, and confrontation D) the spread of democracy and capitalism