What measurement tool is used when HRM wants to know the financial return of its investments in employee training and development?

Which of the following is true of electronic performance support systems?

A. They provide expert advice when a problem occurs on the job. B. They automate the administration and delivery of a company's training programs. C. They determine the appropriateness of training by evaluating the characteristics of the organization. D. They determine individuals' readiness for training. E. They identify the tasks that training should emphasize.

Which of the following statements is most likely to be true regarding cognitive dissonance?

A) High dissonance is accompanied by high rewards. B) People are less inspired to reduce dissonance when it is within their control. C) People are less likely to reduce dissonance when the behavior is crucial. D) People are more motivated to reduce dissonance when attitudes are important. E) The desire to reduce dissonance is not affected by moods and emotions.