Clayton finds emotional expression very uncomfortable and feels unable to communicate his emotional state effectively. Clayton might be high in ______.

According to the text, vocal delivery includes

a. volume, pronunciation and articulation. b. pitch, phrasing and inflection. c. quality, rate, pausing and emphasis. d. all of the above.

The strategy in which a speaker asks a question that listeners respond to silently is

a. open-ended b. rhetorical c. suspense d. a challenge