Which of the following is a key difference between collaboration and cooperation?
A) Unlike cooperation, collaboration occurs when a job has to be accomplished.
B) Cooperation requires people to have a common goal, whereas collaboration occurs even without a common goal.
C) People should work together to cooperate, whereas they need not work together to collaborate.
D) Unlike cooperation, collaboration emphasizes iteration and feedback.
D
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A useful way to distinguish between goods and services is to place them on a continuum from ____________ to ____________
a. practical; impractical b. tangible-dominant; intangible-dominant c. low; high d. reliable; unreliable e. prepared; unprepared
As an operations manager, which definition of quality do you have the most control over?
A) conformance to specifications B) support C) psychological impressions D) value