Armon really dislikes his management professor, Dr. Paul, because he is getting a bad grade in the class. When it comes time for student evaluations of professors' performance, Armon rates Dr. Paul low on the category "knows the subject of management well", even though Armon agrees that Dr. Paul knows that material well. This is an example of which of the following perceptual biases?

The close of a report should

A) include new data for one last, meaningful impact. B) tell the reader what will happen if they don't implement what was discussed in the paper. C) bring all action items together and give details about who should do what, when, where, and how. D) explain why you are passionate about making the proposed changes. E) end with an insightful quote, fact or statistic.

Any terms in the report that are unfamiliar to the audience should be defined in the

A) introduction. B) body. C) explanatory notes. D) summary. E) appendix.