Return on assets will likely differ across firms and across time. Three elements of risk that will help explain these differences are ________________________________________, cyclicality of sales and stage and length of product life cycle

Service guarantees have been proven to be of little value in attracting and satisfying customers.

a. true b. false

Under the Homeowners Protection Act, borrowers can request that lenders cancel PMI when their loan balance is less than ____, or a lender may collect PMI until ____ loan-to-value is reached.

a. 65%; 50% b. 78%; 62% c. 80%; 65% d. 80%; 78%