______ is where a social media professional analyzes all of the communication efforts for the client and organization before a campaign is launched.

A. A strategic plan
B. A communication audit
C. A social media audit
D. A communication plan

C. A social media audit

Communication & Mass Media

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The first step in conducting a computer-based retrieval system search is to narrow the number of hits received

A. True B. False

Communication & Mass Media

The greeting that opens a conversation is a good example of phatic communication

a. true b. false

Communication & Mass Media