Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value

Under the ________ and state laws enacted to implement the unemployment compensation program, employers are required to pay unemployment contributions

A) Fair Labor Standards Act B) Family and Medical Leave Act C) Federal Unemployment Tax Act D) Federal Insurance Contributions Act

According to Gartner's hype cycle, which of the following stages is the point at which the technology becomes unfashionable and the media abandons the topic, because the topic did not live up to its inflated expectations?

A) trough of disillusionment B) slope of enlightenment C) plateau of productivity D) peak of inflated expectations