Listening just for the facts is ineffective listening

Explain the pendulum effect. How does the "pendulum" help explain a person's perceptions?

What will be an ideal response?

During the Exxon Valdez oil spill, Exxon CEO Lawrence G. Rawl was criticized because he ___

A) did not travel to Alaska and take charge of the cleanup B) waited a week before making a public comment C) came across on television as combative and poorly prepared D) A and C E) All of the above