Deed restrictions are usually imposed by

John is a part of the marketing team in his company. There is a conflict between the finance team and the marketing team of the company on the issue of market segmentation. While the finance team is arguing for a standardized approach toward market segmentation, John and his team members feel that it is more important to understand customer requirements on an individual basis for greater customer satisfaction. Which of these terms best describes the approach adopted by John's team?

A. normalization B. homogenization C. standardization D. integration E. customization

Which of the following theories utilized time-motion studies?

A) Theory Z B) scientific management C) reinforcement theory D) job enrichment E) expectancy theory