A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) 

A memorandum of understanding is a formal alternative to a gentlemen's agreement but lacks the binding power of a(n) ________

A) Policy B) Procedure C) Contract D) Agreement E) None of the above

Which of the following provides a standard of conduct by which a phlebotomist guides his/her own actions and judges that of others?

a. state administrative codes b. personal ethics c. legal proceedings from hospital lawsuits d. legal proceedings from blood collection lawsuits