One strategy guaranteed to displease your customers is to:
A. delight them with a quality product at a fair price.
B. focus on cost and quality control systems within your organization.
C. practice deception regarding product safety issues.
D. shift the production of goods to foreign facilities and layoff Canadian workers.
Ans: C. practice deception regarding product safety issues.
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A. research B. management C. measurement D. investigative E. dilemma
In organizational behavior, creativity is defined as
A) the introduction of new products to the market. B) designing the system of authority and responsibility for members. C) forming task forces and think tanks to investigate new trends. D) the process by which individuals or teams produce novel and useful ideas.