A well-developed business plan will demonstrate just how the business and/or its products and services will be _______ to customers.

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

Fill in the blank(s) with the appropriate word(s).

A homeowner in a recently built subdivision plans to build an extra bedroom extending from the back of the house. Nobody in the subdivision has added on to their houses in a similar manner yet. What would the homeowner need to obtain before he could begin work on this project?

A. Building permit B. Certificate of occupancy C. Conforming use permit D. Variance