Lorraine knows that automobiles add to air pollution, and she hates the smog. However, she enjoys the convenience of driving alone to work rather than carpooling or taking the bus. Her attitude did not lead to action most likely because of

__________ symptoms refer to the absence of appropriate and "normal" behaviors

a. undifferentiated b. residual c. positive d. secondary e. negative

Shawna finally made it big in Nashville. She never expected the lack of privacy,

criticism and demands that would follow. She finds herself unable to cope. According to Albrecht's nine variables, which one is now outside her comfort zone? a) accountability b) job status c) task variety d) workload