List particular considerations that should be taken into account when communicating with visually and hearing-impaired patients

What will be an ideal response?

When dealing with a visually impaired patient, it is important to always, first, ask the patient how he or she would like to be helped. It is never appropriate to assume the form or degree of assistance a patient will need. Many visually impaired patients appreciate active descriptions that will be used to explain the patient's surrounding as well as detail procedures that are being performed. When dealing with the hearing-impaired patient, always speak directly to the patient even when there is an interpreter present. Do not shout at the hearing-impaired patient as it can cause the patient to shut down emotionally or become embarrassed. Speak slowly and articulate your words so the patient my read lips if he or she is able. Maintain eye contact, speak at a slower than normal rate, and properly articulate words that are spoken. The medical assistant may also utilize writing to communicate.