An airline bumps you from your flight and gives you a free round trip ticket. The free ticket is an example of which of the following image restoration strategies?

a) corrective action
b) differentiation
c) compensation
d) shifting the blame

ANS: c

Communication & Mass Media

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A cultural group within a larger culture is referred to as a ________

A) trans-culture B) bi-culture C) semi-culture D) co-culture

Communication & Mass Media

Describe one way to improve your interpretation of someone else's nonverbal behavior to improve accuracy

What will be an ideal response?

Communication & Mass Media