After listening for information, it is often effective to send an e-mail summarizing the information

Answer the following statement(s) true (T) or false (F)

A university library is an excellent resource when researching a business topic that requires access to expensive company and industry reports.

The company negotiators and the union representatives cannot reach an agreement. They bring in a third party to facilitate the negotiation. Which of the following occurs when the third party makes the decision?

a. impasse b. conciliation c. mediation d. arbitration