One of the five forces of industry analysis is understand the bargaining power of customers

A key characteristic of positive gossip for relationship building is that it

A) does not identify the people involved in the gossip scenario. B) does not involve company personnel. C) focuses on the social life of key personnel. D) does not attack others. C

NGT results in a high-quality decision making process when

A) a new team member is present. B) some team members are much more vocal than others. C) there is concern about some team members not participating. D) All of the above are correct.