________ represent an organization's attempt to gain increased efficiency through specialization, which can include, for example, concentrating on certain classes of customers

Typically, a more expensive shipping option is:

A) slower with a lower holding cost. B) slower with a higher holding cost. C) faster with a lower holding cost. D) faster with a higher holding cost. E) faster, but holding cost is unaffected by delivery speed.

Shylock Bank offers a savings account with an effective interest rate of 9% and quarterly compounding. What is the nominal rate (APR) on the account?

A) 8.71% B) 8.00% C) 7.55% D) 6.00% E) 7.70%