The first step in the strategic management process involves defining the current business and mission

Servicing a listing involves:

A. obtaining keys and installing a lock box B. Advertising the property C. Giving the seller regular activity reports D. All of the above

A rational decision maker must choose between two alternatives. Alternative 1 has a higher EMV than Alternative 2, but the decision maker chooses Alternative 2. What might explain why this occurs?

A) Alternative 2 may have a higher expected utility. B) Alternative 1 may have a lower expected opportunity loss. C) The probabilities are not known. D) A rational decision maker could not possibly choose alternative 2. E) None of the above