In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
A. Only manage Incidents effectively through 1st and 2nd line
B. Only manage Incidents effectively through the 1st line
C. Only manage Incidents effectively at the 3rd line
D. Manage Incidents effectively through 1st, 2nd and 3rd line
Answer: D. Manage Incidents effectively through 1st, 2nd and 3rd line
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A file that automatically includes your name, title, company and contact information at the end of an email is referred to as what?
A) Emoticon B) Email signature C) Personalization D) Subject field E) Courtesy copy code
________ is a cross-sectional design in which one sample of respondents is drawn from the target population and information is obtained from this sample once
A) Multiple cross-sectional design B) Single cross-sectional design C) Cohort analysis D) None of the above