In a Position Analysis Questionnaire, the physical activities, tools, and devices used by the worker to perform the job relate to the section termed _____.

Which of the following will help develop a clear idea of the main idea you want to share with the audience?

A) Lists with bullet points B) Surveying the audience C) Writing a one sentence summary that links the purpose to the audience frame of reference D) Determine time limits E) Prepare the slide deck with one idea on each slide

A well-planned script should provide a full description of the service encounter and can, in itself, help to identify potential or existing problems in a specific service process

Indicate whether the statement is true or false