Members with low levels of communication apprehension may appear more confident

Which of the following components of delivery helps a speaker clarify his or her thoughts most effectively?

A) Body movements B) Eye contact C) Posture D) Vocal delivery E) Facial expressions

To know how an organization strategically distributes power, resources, and rewards in its daily functions is to understand its

a. goals. b. competition. c. politics. d. group processes.