Skill at using various techniques to change others' attitudes is known as persuasion and social influence

Which of the following is not one of the controls for the mail room where customer payments are commingled with other mail?

A) Requiring the controller to be personally present when mail is received and opened B) Preparing a remittance list as mail is opened C) Restrictively endorsing checks when received D) Requiring two mail room clerks to open mail together

Which of the following mediums is recommended when you're presenting to a remote audience online and want the presentation to be available on a social media link?

A) Flipcharts B) Podcasts C) Whiteboards D) Props E) Document cameras