Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped, whether into jobs or team responsibilities?

Managers should encourage members of a group to develop ______ that contribute to group performance and attainment of group goals.

-deviance -norms -friendships -leadership

Which statement(s) is (are) true with regard to insurance?

I. It involves the pooling of fortuitous losses II. It involves transfer of risk and indemnification of loss. (a) I only (b) II only (c) both I and I (d) neither I nor II