Postpurchase services include shipping and delivery, gift wrapping, adjustments and returns

In the classic linear approach, once the company has determined which markets it wants to enter, the immediately next step of a new product development process is:

A) initial design and concept screening. B) business analysis. C) testing and concept development. D) idea generation.

Pessimistic workers are often productive because they assume that something will go wrong and therefore prepare to prevent unfortunate circumstances

Indicate whether the statement is true or false.