Observations are

A. relationships that help listeners remember.
B. conclusions based on some evidence.
C. descriptions of what you directly saw, touched, tasted, smelled, or heard.
D. words and statements that are specific rather than abstract or vague.

Answer: C

Communication & Mass Media

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In the United States, the general and expected style for a group leader is

A) laissez-faire. B) democratic. C) authoritarian. D) delegating.

Communication & Mass Media

_____________ is a key element in developing a communication climate that facilitates a good manager-employee relationship

a) Situational knowledg b) Communication competence c) Goal setting d) Proximity

Communication & Mass Media