One of the highest profile companies, PepsiCo, which has done business in the Soviet and post-Soviet market for decades, has used this form of countertrade:

________ entails broadening the domain and span of influence of purchasing, pursuing quality improvements and cost reductions

a. Supply management orientation b. Procurement orientation c. Value orientation d. Buying orientation

An automobile windshield manufacturer wants to verify that their process is producing windshields of an appropriate thickness. The best tool to determine this information is a(n):

A) process capability ratio. B) process capability index. C) x-bar chart. D) operating characteristics curve.