Empowerment refers to a leader's ability to increase his or her influence in the organization.

The text discusses the evolution of business through five "eras." Which of the following is not one of these eras?

A) Diversification era B) Sales era C) Production era D) Marketing company era E) Simple trade era

Which of the following is NOT true of ANOVA?

A) The use of the word variance in the name "analysis of variance" is misleading. B) The standard deviations are taken into consideration. C) Fundamentally, ANOVA (analysis of variance) is an investigation of the differences between the group averages to determine whether sampling errors or true population differences explain their failure to be equal. D) ANOVA is an analysis of the standard deviations of the groups. E) When a researcher wants to compare the averages of several different groups, ANOVA should be used to accomplish such multiple comparisons.