The understanding stage in the listening process involves __________
a) evaluating the messages you hear
b) grasping both the thoughts that were expressed and the emotional tone that accompanies them
c) anticipating what the speaker will say next
d) tuning out the emotional element of the message and focusing only on the content of what is being said
Answer: b
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When you present your speech, you should
a. draw attention to your body movements. b. pause briefly to look at the audience before beginning. c. select two people and maintain eye contact with them. d. either confess that you are nervous or hide your nervousness.