Which is the BEST definition of a Configuration Item (CI)?
A. An item of hardware or software registered in the asset database
B. A collection of information used to describe a hardware or software item
C. An asset, service component or other item that is, or will be, under the control of Configuration Management
D. Information recorded by the Service Desk when an Incident is reported
Answer: C. An asset, service component or other item that is, or will be, under the control of Configuration Management
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TheKnot.com is an Internet company that is a one-stop source of all the items needed to have a successful wedding including listings of local caterers and photographers. When someone registers on the site, he or she is sent the "Ultimate Wedding Organizer." It offers advice on what to do with "cold feet" and how to handle in-laws. TheKnot.com recognizes that which of the following represents a portfolio of opportunities, risks, and challenges?
a. a service mix b. an offering grouping c. a component combination d. an assembly process
Affluent Russians can now shop at Versace, Burberry, Bulgari, and other exclusive brands
Indicate whether the statement is true or false