Which of the following processes and models focus on identifying what is working in order to improve organizational performance?

Power that influences because of having knowledge of important facts is called:

A. Positional power B. Reward power C. Informational power D. Persuasive power

The false expectation that motherhood is an idyllic experience is best categorized by the term:

a. the "Cosby effect." b. "relentless perfection." c. "overwhelming mommyhood." d. "the mommy myth" e. None of these answers is correct.